An E&O file is a story told after the fact: what the broker knew, when, and what the client was told. Usually it is reconstructed from emails. In InsightProofing it is written as the work happens, on the check’s decision record, and the proofing record report is built from it.
What the record holds
| Entry | What is kept |
|---|---|
| Agent runs | Each step’s facts, the model and prompt used, tokens, cost, time, and what it prepared. |
| Control hits | Each proofing control that fired, its effect (block, refer, warn) and the values it read. |
| Prepared decisions | The ask, the facts behind it, the level, and who answered, how and why. |
| Resolutions | Each check accepted, raised, corrected or waived — with the person and the reason. |
| Corrections | Each request: sent when, by whom, due when, acknowledged, corrected or waived. |
| Delivery | The summary as signed, by whom and when. |
per check")] C["Control hits"] --> DR P["Prepared decisions
and answers"] --> DR X["Corrections"] --> DR S["Delivery signature"] --> DR DR --> PR["Proofing record report
(E&O file)"] DR --> CD["Client delivery summary"]
Two reports from one record
The client delivery summary has three sections: your coverage, what changed at renewal, and the documents checked. The proofing record has documents and reading, proofing results with forms and tower, and the renewal comparison. Both are built from the approved findings, so a finding nobody approved does not appear in what the client reads.
Who did it, and on whose behalf
Every change carries an audit row: the actor, and whether the actor was a person or an agent — and if an agent, which one, at what level, and approved by whom. “The system did it” is never the answer.
For the account team
Approve findings for the client summary as you go; the summary is built from what you approved.
For broker IT
insight_decisions sign-offs and hits; an audit row with actor kind, agent code and autonomy level.
For practice leadership
The proofing record is the artefact to show a client, an auditor or an E&O insurer.
Questions we get asked
Where does the record live?
In the check’s tables in your own database, alongside the audit trail — not in a vendor’s cloud.
Keep reading
Proofing controls in the Rules Studio
Block, refer, warn — eight starter controls a practice leader can read.
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A property renewal with a halved flood sublimit
Not a proofing failure — a renewal change the client must hear about in plain words.
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A missing waiver and an exclusion nobody agreed
The binder lists the waiver the client's contracts require. The policy doesn't.
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