The copilot opens beside any check and answers questions about it the way an experienced account manager would brief a colleague: the answer first, then why, then what to do next. It reads the check through six read-only lookups, cites the document and page, and never takes an action.
The six lookups
| Lookup | What it returns |
|---|---|
check_summary | The check at a glance: insured, line, carrier, stage and what blocks the next one, counts, controls, what the agents prepared. |
proofing_results | Every check that didn’t pass, with both documents’ values, pages and how a person resolved it. |
renewal_changes | Each change against the expiring, broader or narrower, at quote, binder and policy. |
document_fields | What was read into the coverage model, which documents agree, labels unmapped. |
corrections | Requests to the carrier: what, status, sent, due, the response. |
search_documents | Passages from the check’s documents matching a query, each with its page. |
What to ask
| Ask the copilot | Lookups it calls | What the answer covers |
|---|---|---|
| “What doesn’t match the binder?” | check_summary, proofing_results | Each failure with both values and pages, by severity |
| “What narrowed at renewal?” | renewal_changes | Each narrowing at quote, binder and policy, and what the summary must say |
| “Where is the carrier on our corrections?” | corrections | Each request’s status, due date and response; which are overdue |
| “Does the policy mention a waiver of subrogation?” | search_documents | The passages, with pages |
| “Can this go to the client today?” | check_summary | What blocks delivery, in the controls’ words |
The guardrails
- Scope: the lookups run with the asker’s scope — the same as the screens.
- Figures: every figure in the answer is checked against what the lookups returned; an unsupported one is replaced, never shown.
- No actions: the copilot suggests; the workspace is where a person acts.
- No model: with the copilot’s model off, it answers from the facts directly.
For the account team
Ask in your own words; get the answer with the page to check it against.
For broker IT
insight_assist’s tool-calling answerer, Claude Sonnet by default, prompts overridable in InsightPrompts.
For practice leadership
The copilot can’t send, sign or waive — by construction.
Questions we get asked
Which model does it use?
Claude Sonnet 5.5 by default through Bedrock in your account; configurable.
Keep reading
The Check Workspace: one page per policy
Seven zones, a stage strip and the agents' work on top.
Read articleA property renewal with a halved flood sublimit
Not a proofing failure — a renewal change the client must hear about in plain words.
Read articleA missing waiver and an exclusion nobody agreed
The binder lists the waiver the client's contracts require. The policy doesn't.
Read article